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faq

How is Youp different?

When we started Youp, we knew our product wasn’t the first stainless steel and insulated product in the market. But the difference with Youp is, our products have been designed to perform - whatever the situation. We wanted our brand to stand for reliability, quality, durability, and versatility and not be just another company that helps you carry your refreshments around.

About Product

What is BPA?

BPA stands for Bisphenol A. It is an industrial chemical used to make certain kinds of plastic and resins. It is toxic to humans and containers having BPA are harmful as this toxin can seep into foods and drinks causing health issues in humans. All Youp products are 100% BPA-free.

Are your products BPA-free?

Youp products are 100% BPA-free. They are made from top-quality, food-grade stainless steel, which is safe for you as well as the environment.

How are Youp products made?

Youp products are made from 100% rust-free stainless steel which means there isn’t even a trace of plastic or BPA in our products. The steel used for manufacture of Youp products is 100% food grade and doesn’t react with the food stored inside. All are products are safe to use for adults, children and even infants.

Where can I buy your products?

Youp products are available at affordable prices on our website. Additionally, our products are also available on Amazon.

Is it possible to gift your products? What is the procedure?

Yes, it is possible to gift our products. Youp Peppa Pig collection is popular with our customers, especially for gifting purposes. The procedure is very simple; just change the shipping address to the address where you want the gift delivered. Everything else is the same.

Are your products safe for everyday use?

The steel used in Youp products is 100% safe, top-quality and food grade. The materials used for manufacture of Youp products are rust-free, BPA-free and thus safe for daily use.

For how many hours can we expect the Youp lunch boxes to keep food hot?

Youp lunch boxes are made with multi-layer thermal technology and have VacuTherm insulation that ensures assured heat retention of up to 5 hours. Shop for our latest in lunch boxes.

About order

When will my order be shipped?

The order will be shipped within 48 hours of confirmation. You will get an email stating the same to the email address you provide during checkout.

How long will it take for me to get my order?

The order will be shipped within 48 hours of confirmation. The time taken for it to be delivered will depend on the location the product is being shipped to.

Do you accept returns?

We accept returns within 7 days of the purchase and only in case of any manufacturing defects.

Payments

What payment methods do you offer?

We offer payment through all bank debit/credit cards and Net Banking and Paytm. For eligible locations, we offer COD services too.

How safe is it to order online?

We only use the safest payment processing services available online so as to provide our customers with the safest and tension-free shopping experience.
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